Privacy policy
This policy explains what personal information TrueFrame Property collects, why, and what your rights are. We keep it to what we need to reply to you and do the work you book.
Who we are
TrueFrame Property is a trading name of Jeeno, a sole trader based in the UK. We are the "controller" of your personal information under UK data protection law.
Email: trueframeproperty@gmail.com
ICO registration number: [ICO REGISTRATION NUMBER]
What we collect
- When you request a free sample or enquire: your name, email, the type of client you are, the package you're interested in, and your listing link.
- When you book: your contact details, the property address or listing, the photos you send us, notes about the job, and what you've paid for.
- Payments: handled by Stripe. We see that you've paid and the amount, but we never see or store your full card details.
- Monthly promotion: your listing link and the photos or video we post, plus basic results such as views and link clicks.
- If you contact us: what you write to us by email, phone or social media.
Property photos are not usually personal information, but they can be if they show people, names, post or other personal details. Please remove these before sending, or tell us and we'll avoid them.
Why we use it, and our legal basis
| What we do | Legal basis |
|---|---|
| Reply to your enquiry and send your free sample | Taking steps at your request before a contract |
| Do the work you've booked, deliver files and handle payment | Performing our contract with you |
| Keep business and tax records | Legal obligation |
| Contact businesses (such as letting agents and hotels) about our services, and follow up past enquiries | Our legitimate interests. You can opt out at any time. |
| Show your property in our portfolio or on our social media | Your consent, which you can withdraw at any time |
We don't sell your information, and we don't use it for automated decisions about you.
Who we share it with
We only share what's needed with the services that help us run the business:
- Website hosting: Vercel
- Enquiry forms: Supabase, which stores form submissions on servers in London
- Payments: Stripe
- Email: our email provider
- Photo and video editing: the AI editing tools we use to process your photos
- Social media: Instagram and TikTok, for monthly promotion you've booked
Some of these providers store data outside the UK, including in the United States. Where they do, the transfer is covered by UK-approved safeguards such as the UK–US data bridge or standard contract clauses.
How long we keep it
- Enquiries that don't lead to a booking: up to 12 months
- Your original and edited photos: up to 12 months after delivery, unless you've agreed we can keep them for our portfolio
- Booking and payment records: 6 years, as required for tax
Cookies
Our website does not use advertising or tracking cookies. It loads fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with them.
Your rights
You can ask us to:
- give you a copy of the information we hold about you
- correct anything that's wrong
- delete your information, where we don't need to keep it by law
- stop or limit how we use it, including any marketing
- send your information to you or another business in a usable format
Email trueframeproperty@gmail.com and we'll reply within one month. It's free.
If you're unhappy with how we've handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes
We'll update this page if anything changes and show the new date at the top.